These general conditions of sale regulate all the relationships between:

The company SHH SIMULATIONS S.L. and its Internet users ("The client").

Before making any transaction, the customer acknowledges knowing and declares accepting these conditions from the moment he clicks on the Accept button.

1 / Special conditions of sale

The customer acknowledges knowing, at the time of placing the order, the particular conditions of sale indicated on the screen (name, component price, quantity, color, details of the products, etc.) and expressly declares to accept them without reservation. The execution of the order and its confirmation by the client materialize the full and complete acceptance of the particular conditions of sale, only applicable to the order.

2 / Order

The customer places the order by clicking on the "ADD TO CART" tab. You can add "extras" or more units by clicking first on the "Continue shopping" button and then on the tab of the desired section. Once you have added everything you want to buy you can access the "Cart" and you can make the payment by clicking on "Pass through the box". You must follow all the steps and accept the privacy policy of personal data, confirm the conditions of purchase and payment terms through the "Paypal" system, which makes the purchase much safer thanks to your guarantees to the buyer without any additional charge .

3 / Order confirmation

SHH SIMULATIONS S.L.  confirms the acceptance of your order to the customer via email. The sale will not end until SHH SIMULATIONS S.L. confirms the order.

SHH SIMULATIONS S.L.  reserves the right not to confirm an order for a specific reason such as the supply of products, a problem relating to the order received (eg erroneous order data), an abnormal order or a foreseeable problem relating to the delivery. SHH SIMULATIONS S.L.  will inform the customer.

4 / Terms of delivery of orders

The customer must take charge to notify SHH SIMULATIONS S.L.  if the data of his account (name and address) are wrong or if he wants to send the order to another place, since SHH SIMULATIONS S.L.  will use this data for the shipment. SHH SIMULATIONS S.L.  reserves the right to use all necessary means to carry out the delivery of the products at the address indicated by the customer. Deliveries will be made worldwide. In the shipments to the Canary Islands and countries outside the EU, when accepting the general conditions, the client undertakes to pay the customs expenses if any.

5 / Deadlines

Shipments will be made with a maximum delay of 7 working days from the date given in the confirmation email EXCEPT WHEN THERE IS A NOTICE WITH A LATER DATE ON THE COVER OF THE PAGE. If a technical problem arises in the production, the client would be notified as soon as possible for possible cancellation without any charge if the client so desired.

6 / Delivery and receipt of orders

Delivery costs amount to 6 EUROS (VAT included in the European Union) for orders in the peninsula of Spain and the Balears Islands, 10 EUROS for orders in the Canary Islands and Portugal, 13 to 17 EUROS for Europe and Turkey, and 13 to 36 EUROS for the rest of the world (depending on the country and/or the type of mount chosen).

When placing an order, the customer agrees to sign the receipt form presented by the person making the delivery, which may include all the observations it deems necessary. By signing the receipt form, the client acknowledges having received the number of packages indicated therein. If the customer observes damaged products or lack of products, he must make a claim in the Customer Relations Service by e-mail to within a maximum period of three days.

Any event, such as force majeure, sinister, strike, administrative decision or transport strike that delays, prevents or causes the supply to be exorbitant, constitutes, by express agreement, a clause of suspension or termination of the obligations of SHH SIMULATIONS S.L. , without compensation for the benefit of the client if the event takes place for more than 15 days. In these circumstances, the client will be exempted, completely and automatically, from his obligations regarding his order.

SHH SIMULATIONS S.L.  will inform the client through any appropriate means and the same day that the event occurs so that he can freely cancel his orders by e-mail response once the event has been notified.

When the delivery of the merchandise to the customer can not be made due to the latter, SHH SIMULATIONS S.L.  reserves the possibility to invoice you for resending expenses equal to those paid for the first time.

7 / Shipping company

Deliveries will be made by the transportation company chosen for each area (Fedex, Zeleris, Correos, etc) during normal business hours. Select the shipping address so that someone can receive the package. The responsibility if the customer does not receive the order for being absent at the time of delivery will be from the customer, SHH SIMULATIONS S.L.  may re-charge return costs if any.

8 / Price

All prices are in Euros and they are final prices (and include VAT only in the European Union). The price invoiced to the customer is the price indicated in the order confirmation sent by SHH SIMULATIONS S.L. . The payment of the products and services are made by Paypal, credit card or bank transfer in a secure server environment.

If there are customs expenses, these will be borne by the buyer.

9 / Products sheet

The infographics that show the products are given as an indication. The differences between infographics and products are minimal and do not affect the essential characteristics of the products. The color of the products displayed in the virtual store may differ from the actual color of the product depending on the configuration of your screen.

10 / Payment terms

The requested products will start to be built and later will be sent after payment through Paypal or its alternative platform for credit card payments without a Paypal account.

11 / Security of private information (National Commission for Information and Freedom)

SHH SIMULATIONS S.L.  is obligated to protect your private information. The personal data collected during your connection to our commercial site will only be used to process your order. We will not sell, rent or disclose your personal data to any person (or third parties).

12 / Information requested

By placing orders through the site, you consent to SHH SIMULATIONS S.L.  using personal information about you, communicated by you or collected through the operation of the site. This information (names, e-mail address, postal address, etc.) is necessary so that we can process your orders.

13 / Security of personal data

Sending orders (containing information about your account) is done through a secure server. The security program (SSL) encodes all the information you type before it is sent to us. Likewise, message transmissions are protected against unauthorized access by third parties.

14 / Warranty

The client will benefit from the 2 year legal warranty of hidden defects in the products sold. All our products are designed and manufactured with the greatest possible care. However, the warranty will not be valid if failures or damages occur due to incorrect handling, lack of maintenance or care contrary to our instructions for use. The buyer should consult the instructions and the appropriate recommendations found in the mode of use provided with the product.

15 / Right to resend the goods and withdrawal period

You have the right to withdraw from this contract within 2 hours after the confirmation of the order without any justification.

The withdrawal period will expire at 5 am on the day that you or a third party indicated by you, other than the carrier, acquires the material possession of the goods.

To exercise the right of withdrawal, you must notify us by email:, providing your name, your address, your telephone number and your email address), your decision to withdraw from the contract through an unequivocal statement.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise of the right of withdrawal be sent before the withdrawal period expires.

Consequences of withdrawal

In case of withdrawal, we will refund all payments received from you, including the delivery costs without undue delay and, in any case, no later than 5 days from the date on which you inform us of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction and will not incur any expense as a result of the refund.

We can withhold reimbursement until we have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first.

You must return or deliver the goods to:


Lekaenea 16-2ºizq

20301 Irun



Without any undue delay and, in any case, no later than within 14 days from the date you notify us of your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the period of 14 days has ended.

You must assume the direct cost of returning the goods.

You will only be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

16 / Intellectual property

When you connect to the Internet site of SHH SIMULATIONS S.L. , owner of all intellectual property rights of the same, the client may not copy or download all or part of its content, without prior and express authorization of SHH SIMULATIONS S.L. 

17 / Get in touch with us

If you have any questions about SHH SIMULATIONS S.L.  products, such as how to maintain them or any questions about your order:



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